THRIVE THERAPEUTICS — PRIVACY POLICY

Registered Nurse • Holistic Wellness • Flowpresso Lymphatic Therapy • Bioptron Hypernight Therapy

Last updated: 2026

1. Our Commitment to Your Privacy. Thrive Therapeutics (“we”, “our”, “us”) is committed to protecting your privacy and complying with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020. This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you visit our website, book a session, or engage with our services. By using our website or services, you agree to this Privacy Policy.

2. Information We Collect Personal Information. We may collect:

• Name

• Contact details (email, phone, address)

• Booking information

• Records of interactions with us

Health Information (Sensitive Information). As a Registered Nurse, your practitioner may collect relevant health information to ensure safe and appropriate treatment, including:

• Health history

• Symptoms

• Medications

• Contraindications

• Relevant medical conditions

This information is handled in accordance with the Health Information Privacy Code 2020.

Website & Technical Information. We may collect non‑identifiable information such as:

• IP address

• Pages visited

• Basic analytics

• Cookies (see section 8)

3. How We Collect Information. We collect information when you:

• Book a session

• Complete an intake or consent form

• Contact us by email, phone, or online

• Provide information voluntarily during treatment

• Visit our website

We may also receive information from:

• Your GP or other health providers (only with your consent)

• Payment processors (non‑health information only)

4. Why We Collect Your Information. We collect and use your information to:

• Provide safe and appropriate wellness services

• Assess suitability for Flowpresso, Bioptron, or other therapies

• Communicate with you about bookings or enquiries

• Maintain accurate clinical records

• Improve our website and services

• Meet legal and professional obligations

We do not sell or share your information for marketing purposes.

5. Storage & Security. We take reasonable steps to protect your information from loss, misuse, or unauthorised access. Your information may be stored:

• Securely in electronic form

• In password‑protected systems

• In locked clinical files (if paper‑based)

Health records are retained for at least 10 years, as required by New Zealand law.

6. Disclosure of Information. We may disclose your information only when necessary:

• To health providers involved in your care (with your consent)

• To service providers such as booking systems or payment processors

• When required by New Zealand law

• To protect your safety or the safety of others

We do not disclose your information for advertising or unrelated purposes.

7. Your Rights. You have the right to:

• Access your personal or health information

• Request corrections

• Request deletion (where legally permitted)

• Withdraw consent for non‑essential data use

To make a request, contact: enquiries@thrivetherapeutics.co.nz

We will respond within 20 working days, as required by the Privacy Act 2020.

8. Cookies & Website Analytics. Our website may use cookies to improve user experience. Cookies do not personally identify you. You may disable cookies in your browser settings, but some features may not function fully.

9. Privacy Breaches. If a privacy breach occurs that may cause serious harm, we will:

• Notify the NZ Privacy Commissioner

• Notify affected individuals

• Take steps to prevent further harm

This is required under the Privacy Act 2020.

10. Changes to This Policy. We may update this Privacy Policy from time to time. Updates will be posted on our website and take effect immediately. Your continued use of our website or services indicates acceptance of any changes.